Privacy policy

Effective date: 04/11/2026

This policy is for The Best Life For All Pty Ltd (ABN 38 680 026 537), trading as The Best Life For All. In this policy, "we", "us" and "our" mean The Best Life For All Pty Ltd. We clean homes and workplaces, look after gardens and help people at home, including aged care and DVA and NDIS clients.

We aim to handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We only collect what we need to give you a price, book a job and do the work. This can include:

• Your name, phone number and email address.
• The address where the work will be done, and details about your home or garden (for example, the number of bedrooms).
• How to get into your home, if you choose to tell us.
• If you get help through a provider: the name of your aged care provider, or who arranges your DVA support, and your DVA file number if you choose to give it.
• If you are an NDIS participant: your NDIS number, plan dates, plan manager (if you have one) and support coordinator, for your service agreement and invoices.
• If you apply for a job: how you want to work, the days you can work, whether you have a car, and what you tell us about yourself.
• Messages you send us, and notes about the work we do for you.
• Basic technical data when you visit this website, such as your browser type, your device and the pages you view.

We collect these details when you call, text or email us, and through the forms on this website. The forms are the contact form, the booking request form, the commercial quote form, the job application form, and the visit request forms on our aged care, DVA and NDIS pages.

Please do not send us health or medical information through this website. If we need anything about your support needs to do the work safely, we will ask you directly.

2. How we use your information

• To answer your questions and give you a price.
• To book, plan and do the work.
• To send you messages about your booking, by phone, text or email.
• To send invoices and keep our business records.
• To ask for feedback about our work. You can tell us to stop at any time.

We will only send you marketing messages if you agree. You can opt out at any time by replying STOP to a text or clicking unsubscribe in an email.

3. Who we share it with

We do not sell your personal information. We only share it when we need to:

• Our own team members who do your job.
• The software we use to run the business, such as our customer system, rostering system, email and text services, and the tools that run this website (Google Analytics and Cloudflare).
• A payment provider, if you pay us online. We do not keep full card numbers.
• Your aged care provider or DVA provider, when needed to arrange or claim for your support, and only as you agree.
• Your NDIS plan manager, if you have one, to invoice for your supports.
• Anyone the law says we must share it with.

4. Information stored overseas

Some of the software we use stores information on servers outside Australia, including in the United States. We choose providers that protect your information.

5. Keeping your information safe

We keep your information only as long as we need it for the work and for our legal and tax records. We take reasonable steps to protect it from loss, misuse and access by people who should not see it. No website or system is perfectly secure, so we cannot promise that.

6. Your rights

• You can ask to see the personal information we hold about you.
• You can ask us to fix anything that is wrong.
• You can ask us to delete your information, unless the law says we must keep it.
• You can ask us to stop sending you marketing messages.

To make a request, contact us using the details below. If you are not happy with how we handle your request, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Cookies and website tools

We use Google Analytics to count visits to this website and see which pages people read. It uses cookies to do this. It does not tell us your name or contact details.

When you send a form, Cloudflare checks that a real person sent it. This check is called Turnstile, and it stops spam from bots. It looks at basic details from your browser and device.

You can turn cookies off in your browser settings. Some parts of the site may not work as well if you do.

8. Contact us

If you have a question about this policy or your information, contact us:

• Phone: 0403 854 427
• Email: contact@thebestlifeforall.com.au

We may update this policy from time to time. The latest version is always on this page.