Terms

Effective date: 04/11/2026

These terms are for The Best Life For All Pty Ltd (ABN 38 680 026 537), trading as The Best Life For All. "We", "us" and "our" mean The Best Life For All Pty Ltd. "You" means the person using this website or booking work with us.

1. Our services

We offer home cleaning, bond cleaning, builder's and move-in cleans, pressure washing, BBQ cleaning, gardening, commercial cleaning and commercial gardening. We also offer cleaning and gardening for aged care and DVA clients, and NDIS cleaning. Not every service is offered in every area. The exact work for your job is agreed with you before we start.

2. Using this website

The information on this website is general. We try to keep it correct and up to date, but services, areas and prices can change. Please check with us before you book.

3. Prices and quotes

Home cleaning, bond cleaning and builder's and move-in clean prices on this website are set by the size of your home. These prices and our add-on prices include GST. Cleaning by the hour is $77 per hour, including GST, with a minimum charge of $154. Aged care and DVA cleaning and gardening is $75 + GST per hour. NDIS cleaning is GST-free and follows the NDIS Pricing Schedule. Gardening and commercial work are quoted first. If your home is bigger than you told us, or you add jobs on the day, the price can change.

4. Booking terms

These terms apply when you book with us, online or any other way.

What you can expect from us

• We treat you with dignity and respect.
• We arrive on time. We arrive within 30 minutes either side of your booked time. For an 11am booking, we arrive between 10:30am and 11:30am.
• We do the tasks in your booking.
• We protect your privacy and your personal information.
• We listen to your feedback. We try to fix any problem fast.
• All our staff have a current police check. Not happy with your cleaner for any reason? Tell us and we will send a different cleaner.

What we ask of you

• Please treat our staff with dignity and respect.
• Please be ready at your booked time.
• Tell us about any change, such as running late or needing to cancel.
• Keep your home safe for our staff. Tell us about any hazards, pets or other animals before we come.
• Tidy your home and clear the floors before we arrive. We must be able to get to every area you want cleaned.
• Know what your booking includes. Want extra jobs done? Ask us for a new price first.
• Think a job is not finished? Tell our staff before they leave, so they can fix it then.

Good to know

• We confirm your booking. Booking online does not lock in your time straight away. A team member will contact you soon after to confirm.
• Furniture. For our team's safety and to protect your things, we only move light items you can lift with one hand. We clean around and under heavier items as best we can.
• Bookings by the hour. You set the task list. We work quickly, but we cannot promise to finish every task in the time you book.
• Safety. We can stop work if we think a job or a place is not safe.

5. Paying

• Online bookings. You pay the full price when you book.
• Aged care and DVA. We bill your provider after each visit. You do not pay us, and we never ask you for card details.
• NDIS. We invoice your plan manager after each visit. If you self-manage your plan, we invoice you. We never ask you for card details.
• Quoted jobs. For gardening and commercial work, we send you an invoice. Please pay it within 48 hours.

6. Cancelling or changing a booking

• Need to change your booking? Tell us as early as you can.
• Cancel more than 48 hours before your visit and there is no fee. We will do our best to find you another time.
• Cancelling with less than 48 hours notice (not NDIS). We may charge 50% of the booking.
• NDIS cleaning. Cancel with less than 48 hours notice and we may charge a short notice cancellation fee. It is 100% of your booked service, so the full cost. This is the same as in your NDIS service agreement.
• If you cancel many times, we may end our service agreement with you.

7. Feedback and complaints

• Please tell our staff before they leave if you think a job is not finished. They can fix it then.
• Can't do that? Call us on 0403 854 427 within 24 hours. We cannot offer a re-clean if you contact us after 24 hours.
• Bond cleans have their own bond back promise. See our bond cleaning page.
• NDIS participants can also make a complaint to the NDIS Quality and Safeguards Commission.

8. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms takes away those rights.

9. Our liability

As far as the law allows, we are not liable for any loss that is not caused by us, or for indirect loss. This does not limit your rights under the Australian Consumer Law.

10. Website content

The words, design and logo on this website belong to us or the people who let us use them. Please do not copy them without asking. Links to other websites are for your convenience. We are not responsible for their content.

11. Your privacy

Our privacy policy explains how we handle your personal information.

12. Governing law

These terms are governed by the laws of Queensland, Australia.

13. Changes to these terms

We may update these terms from time to time. The latest version is always on this page.

14. Contact us

• Phone: 0403 854 427
• Email: contact@thebestlifeforall.com.au